Getting Started | Help Center
MyCPA: Information at your fingertips!
Everything you need to know to get started and start accessing your account today!
Basic Navigation | Training
My Orders | MyCPA Feature
Easily find the status of your orders & access all documents & guides.
Gain 24/7 access to your account. Here you will find the most up-to-date information about your orders. Find your regulatory documents, COA's and TDS's for already delivered orders. As well as access and download invoices for your closed orders.
My Products | MyCPA Feature
View products that you have ordered.
My Products is a pre-filtered list of all products you have purchased from CPA over the past two years.
Advanced Features | Training
Product Portfolio: MyCPA Feature
Find the right grade for your application.
Detailed technical info for thousands of products. With our smart filter options, you can narrow your search and easily select your preferred product for your application.
Technical Knowledge Base
Research Grades for your next project.
Use our technical knowledge base to evaluate material properties, characteristics and more.
Help Articles
Frequently Asked Questions
Most Commonly Asked Questions
How do I access MyCPA?
Your initial account setup email has a link which is good for 7 days. If you have not been able to login within the 7 days, or if you have not received a link to login yet, contact your Customer Account Representative. If you encounter any issues accessing MyCPA, please reach out to our customer support team by sending an email to portal@channelpa.com.
Is MyCPA secure?
Yes, this customer resource l is designed with security in mind. We employ industry-standard encryption and security measures to safeguard your personal information and ensure secure transactions. However, it is essential to maintain the confidentiality of your login credentials and avoid sharing them with others.
Can I make payments through the site?
No, not at this time. We will be adding features on a quarterly basis and will communicate once we expect payment options to be available. Please continue to pay using your current preferred method.
Is there a way to see my current account balance?
We do not have an account balance on the site, as there can be many details within credits or debits that are not easy to track unless every invoice detail is also provided. If you have a specific question about your account balance or credit standing, please contact your sales representative or Customer Account Representative for more information.
Can I invite a new contact for my company?
If you have additional users that need access to MyCPA, please email your Customer Account Representative, or contact us at portal@channelpa.com so that we can create a new user registration.
How can I track my shipment once the order shows as "In Transit"?
We are working to include live tracking for shipments on the site. In the meantime, please email your Customer Account Representative & can provide you with tracking information.
Can I see my pricing on MyCPA?
Pricing is not available icurrently, please contact your sales representative for pricing.
How accurate is my order information on MyCPAl?
Your order information is directly connected to our ERP system, meaning that all updates are made in real time and show exactly the same information that our account representatives see. This is the most accurate and timely information about your orders.
Does the product portfolio show everything you sell?
Our product portfolio is continuously being updated, but does not contain all products that we are authorized to sell. If you are looking for a product that is not yet in our portfolio, please contact your sales representative or Customer Account Representative for more information.
Can I change my delivery date through the site?
You are not able to request delivery date changes through the MyCPA, please contact your Customer Account Representative.
I have requested a regulatory document, how long will it take to receive that document?
Once you have submitted a request for a regulatory document, our team begins working with suppliers to source the correct version and type of information. That process can typically take between 10-14 days since the supplier often needs to create the document before it can be shared with us. As soon as we have the document it is posted to the product portfolio and you will receive an email confirming that it is available. Please do not hesitate to reach out to your Sales Rep or Customer Account Representative for updates if the process is taking longer than expected.
Why am I not able to see regulatory documents for a product I currently purchase?
Our product portfolio is continuously being updated, but does not contain all possible regulatory documents for all the grades we distribute. If you are looking for documents on a product that is not yet listed in our portfolio, please contact your Sales Rep or Customer Account Representative for more information.